As is true in most events like this, the power is not so much in what has already happened but in what one learns from the experience.
Keep a cool head! Take a deep breath and do your best to assess the situation for what it actually is. Take care to keep the emotional reactions and fears out of the decision process. Take time to learn what is really happening and learn what factors are actually feeding the process. And most important take time to make the money decisions.
Bring in professionals! After 2 days of investigation by men from the City of Lakewood’s Water & Sewer Department, A+ Handyman, and 3 different technicians from $99, Rooter (favorite support resources for my real estate business) we were able to piece together several contributing factors that had converged to leave me quite literally treading as fast as I could to keep my head above water.
Ask lots of questions! There truly are no stupid questions. And keep questioning until what you are hearing and seeing make full and complete sense to you. “Why” & “How” were particularly illuminating during this process. Why is the water coming up here? How is the water supposed to flow? Why do you think this is the answer? How do you know (fill in the blank)? Extensive questioning will:
1) gently guide the professionals to continue thinking until they get to the bottom of the issue,
2) add to your knowledge (granted you may never have wanted to know this stuff),
3) keep you and the professionals on the same side working together to fix the problem preventing the sometimes adversarial role that can arise,
4) empower you to stay engaged in solving the problem and distract your mind from spiraling into freak-out fear.
Use the ear of good friends! Saturday’s flood came on the eve of what was to be a party of 70 or so people celebrating their “Sexy”. My dear friends Nader, Pier, Dave, Laura & Rod, Leslie, Lil, Terry each pitched in to sweep out water, get the word out about canceling the party, listening when my head was not so cool, care for my clients while I dealt with contractors and offer words of comfort & encouragement. Thanks my dear ones. I am lucky to have you in my life.
It is my sincere hope that none of you face the calamities described here. If however, the gods decide differently, I or another talented real estate professional can be an invaluable resource for getting things back on track. So if you have need of a plumber, or are considering a renovation project, or are curious about how to suck a few hundred gallons of water out of your basement shoot me an email at la@thrivingartistalliance.com or give me a call 303-726-1051 – I can help.

A special thanks to Jim Forth at Bancroft Clover - Don’t get me wrong, I’m bummed I have to pay for the dig but your responsiveness was impressive.